FAQ

Order Processing

Orders are processed and shipped within 24 hours of being placed, except US Postal Service holidays. If we have any questions or concerns with your order, generally we will let you know within 24 to 48 hours. 

Reyane Tradition accepts Visa, MasterCard, Discover, American Express. Amazon, and PayPal. Shopify and PayPal process all of Reyane Tradition's orders. If you place your order online, we do not have access to your payment information.  

Shipping Information

 Priority Mail upgrade (1 to 3 days) is available for $7.50.  

Signature Confirmation is required on orders over the value of $100.00, as well as orders being sent to a name/address other than the card holder's name and billing address. We apologize for any inconvenience this may cause you but as a small retailer and as consumers ourselves, we take credit card fraud quite seriously and do our best to prevent it. 

We do not ship internationally and we do not ship internationally using Freight Forwarders.  

Back Orders

We keep a large inventory at Reyane Tradition...However, upon occasion we do run into an out of stock situation. If this occurs, you will be notified within 24 hours of placing your order. 

Returns/Exchanges

Reyane Tradition will happily accept returns/exchanges due to broken merchandise within 2 days of receipt of your shipment from us. 

Reyane Tradition promises our customers that the products we stock are new and have not been previously tampered with. In order to maintain that policy and product integrity, items must be returned in their unused/unopened original packaging unless otherwise stated through communication through customer support. Reyane Tradition does not accept returns on opened goods unless stated. Return shipping is at customer's expense and Reyane Tradition's original shipping expenses will not be refunded.